All orders are double checked to ensure accuracy. The products are created to match the approved proof or approved catalog. If you notice an issue with the item you purchased, please contact us at 800-901-3407 and send a picture of the concern to firstname.lastname@example.org for review and resolution within 2 weeks of receiving the item. If the concern is brought to our attention past the 2 week time frame, the product or service will not be replaced, repaired or refunded. The method of resolution for any issue will be at the sole discretion of Spirit Supply.